Library Life

Removing a Public Library Service

A community problem needs a community solution

My library has circulated hotspots and laptops/Chromebooks since 2017. The devices are never on the shelf available for a walk-in patron to grab and check out — they have a mile-long waitlist. We have had to replace the laptops (and more recently switched to the less expensive Chromebooks) every year as the devices don’t get returned or are damaged beyond repair. The hotspots frequently don’t get returned, so the internet service gets turned off, and maybe then we’ll get the device back to reactive. But not always.

I’m not saying this to shame the patrons who are checking these devices out. It’s obvious they are needed. Ideally, these devices would be for people traveling, or in need of a device for a few days while their own device gets repaired. A temporary solution. But that’s now how they’re being used. They are being used by people who do not have home internet service and cannot afford to get their own laptop. And the need has gotten so high my library can’t meet it.

We dithered about this. It’s always difficult to take away a service. But this particular service was no longer meeting the needs of our community, and we don’t have the budget or the staff time to devote to perpetuating a service that can…